Survive The Two-Week Notice.
When someone leaves, how they did the job stays behind, step by step, with the evidence attached.
Process intelligence · Evidence-backed SOPs
Know How Your Business Actually Runs.
True Process Lab captures how work really happens, shows the evidence behind every step, and keeps your SOPs current as the work changes. Your TPL mapper builds the map from your recordings and documents; your people validate every step.
We map your first process with you. No workshops. No prep.
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Every step shows its receipts
Three Sources. One Version Of The Truth.
Every step is checked against what's written, what your people say, and what they actually do. When they agree, it's validated. When they don't, you see it first.
What's written
Policies, SOPs, help-center articles and training docs you already have.
What's said
Guided interviews with the people who do the work, in their own words.
What's done
Screen recordings of the real work, turned into steps your team reviews.
How it works
One Team, Many Voices. One Map.
Everyone who touches a process can show us their part. We stitch it into one map your people validate, then keep it current as the work changes.
01 · Capture
Show Us The Work
Recordings, interviews and docs from everyone who touches the process.
- Support agent records
- Supervisor interview
- Billing records
- Team lead interview
- QA docs
- Ops manager policy
- Proposed
Your Mapper Drafts The Map
Steps, decisions and handoffs, stitched from every voice and linked to its source.
- Validated
Your People Confirm It
A process owner, or one of our mappers, signs off. Dashed becomes solid.
- By role
Publish SOPs By Role
Each person gets the version of the process they actually need.
- Logged
Stay Current. Stay Audit-Ready.
When the work changes, it loops back to capture. Every version and sign-off is logged.
When the work changes, it loops back
Why ops leaders use it
Built For The People Who Keep It Running.
Ramp Hires On The Real Process.
The same process, shown the way each role needs it.
- Agent
- Supervisor
- Team lead
Walk Into Audits With Proof.
Every step carries its receipts.
Founding client program
Map Your First Process With Us.
We're working with a small group of service businesses and BPOs. You get hands-on mapping from our team and a direct line into what we build next.
Client Results
What Our Clients Say
"We finally know how our business actually works. The onboarding process alone has saved us weeks of confusion with new hires."
Sarah M.
Director of Operations, Regional Healthcare Group
"We went from tribal knowledge to a documented system in under 30 days. TrueProcessLab made the whole thing painless."
James T.
COO, Professional Services Firm
"Our new hires are productive in half the time because every process is documented, searchable, and ready to use."
Maria R.
VP Operations, Logistics Company
Trusted By
Trusted by Growing Service Businesses
"We finally know how every part of our operation works — and we can actually hand it off."
Operations Manager
Regional Staffing Firm
"Onboarding used to take 6 weeks. Having documented processes cut that in half."
COO
Healthcare Services Company
"TrueProcessLab caught process gaps we didn't even know we had."
Director of Operations
Logistics Provider